Vendor setup · Transcription

Set up ElevenLabs

ElevenLabs Scribe is an alternative transcription vendor with strong quality. Its cost is a little higher and more variable than Deepgram's.

Transcription (STT) BAA — enterprise plans only ~CAD $7–12/mo at ~440 notes

Role in DirectScribe
Transcription — converts your dictation to text.
Where your audio goes
To ElevenLabs over an encrypted (TLS) connection, and nowhere else.
Privacy paperwork
A BAA is offered on enterprise plans only — see below.
Typical cost
See the cost breakdown.

Create your API key

  1. Create an ElevenLabs account

    Sign up at elevenlabs.io and add a payment method for speech-to-text usage.

  2. Open your profile's API keys

    Click your profile, then API Keys, and create a new key. Copy it — it is shown once.

  3. Paste it into DirectScribe

    Open Settings → Providers → Transcription, choose ElevenLabs, and paste the key. It is saved to your macOS Keychain.

Privacy paperwork

BAA — enterprise plans only

Stated plainly: ElevenLabs offers a Business Associate Agreement on its enterprise tier only. On a standard individual plan you will not get a signed BAA. If your privacy assessment requires one, ElevenLabs may not be the right transcription vendor for your practice at solo scale — Deepgram (BAA on request) or a maximum-compliance AWS path may suit better. Confirm the current terms directly with ElevenLabs.

Not legal advice — see the Compliance Centre. Whether a vendor's terms meet your obligations under PIPEDA and your provincial health-privacy law is a decision for you and your privacy advisor.

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